MyMacMentor - Terms and Conditions

Effective Date: January 1, 2015

Last Updated: August 25, 2022

• A valid U.S. credit card is required to sign up for any Membership and will be securely stored by My Mac Mentor’s merchant, Stripe, to be used for automatic renewals, and additional customer purchases. Members can update billing credit card in account preferences at https://www.mymacmentor.com/settings/card.
• All Memberships have a standard 12-month term with a 6-month minimum commitment to allow for access to content and discounted services. Subscriptions auto-renew. Early cancellations will be subject to pay the difference of the full value of services rendered and granted, and payments already made. Cancellations within the first 30 days may request a refund of the membership fee minus the first month's fee and actual value of services rendered. 
• The Membership level must be selected at the time of registration and can be changed by purchaser, by notifying My Mac Mentor at [email protected] or 303-292-0049.
• The primary Member may allow another family member residing in the same household to share their Member login and support time.
• Mac monitoring software can be installed on Mac computers that are owned by the Member. Additional Macs to be added to The Member’s account must be owned by individuals residing at the same physical address as the Member.
• All retainer or support hours on the account will be forfeited immediately following cancellation or nonpayment of The Membership Dues.
• Support hours may be used toward 1-1 Training, Projects, Consultations, Remote Support, and Mac Services.
• Emergency requests or appointments scheduled outside of regular business hours (Monday-Friday 9AM-5PM) will be assessed at 1.5x regular time, and 2.5x on weekends.
• All Appointments should be arranged in advance by booking online at www.mymacmentor.com, or calling 303-292-0049.
• Any Appointments cancelled with less than a 24 hour window, or no-shows, will be subject to a Cancellation Fee equal to a one hour charge.
• My Mac Mentor and its parent company Virtua Consulting reserves the right to adjust terms of this agreement at any time for any reason, and Members will be notified.
• We love working with happy people! Please speak with us if you have any questions or concerns.